The Promac Group is delighted to announce the launch of a brand new service support package which allows its customers to receive diagnostic assistance from a dedicated Promac engineer in real time via video link, thereby reducing time, cost and the need for an unnecessary call out.
Promac Live Service is just one of the new initiatives implemented as part of the leading machinery provider’s drive to meet and surpass customer expectation as it recognises the challenges presented by today’s market.
The enhanced service package allows customers to communicate via video link to one of Promac’s field service engineers based at their headquarters in Rugby. The communication platform is designed to assist the clients’ onsite staff to quickly and efficiently diagnose machinery faults and identify accurately spare part requirement without the need for an onsite visit from Promac. The customer is issued with a tablet device to use as part of the package which assists customers to save time as well as money.
Promac Group Managing Director, Joe Hague comments: “I believe that this unique Live Service will add tangible benefits for our customers by enhancing our existing telephone support package. Our customers often describe technical problems with varying degrees of success, however, showing us the fault will reduce time and improve accuracy which ultimately leads to less cost.”
Promac’s new service enhancements are designed to improve the overall client experience along with new incentives like Promac’s reward scheme ‘X’tra as well as other money saving promotional offers detailed within the new Spares and Consumables Catalogue.